Case Study: Carrefour Indonesia

Streamlining Order-to-Payment with Enhanced Efficiency

Carrefour Indonesia, a leading retailer, faced significant challenges in managing its complex order-to-payment (OTP) process. Their manual and paper-based system resulted in inefficiencies, lost orders, slow payment cycles, and increased labor costs, impacting revenue and supplier relationships.

Aqon’s Role

Carrefour Indonesia partnered with a technology provider to implement a fully automated, paperless OTP solution to address these challenges. Aqon played a crucial role in the project’s success, contributing to the delivery and management of this solution, which included:

• Electronic Data Interchange (EDI): Seamless integration with Carrefour’s backend systems (IMA, P4) and supplier systems for electronic exchange of purchase orders, invoices, and other documents.

• Workflow Automation: Automated routing, approval, and matching of documents across multiple departments and roles.

• Tax Compliance: Integration and verification with tax registration to ensure accurate and compliant invoicing.

• Barcoded Invoice Scanning: Automatic scanning and archiving of invoices for compliance and record-keeping.

• Supplier Onboarding and Support: Comprehensive onboarding of over 4,000 suppliers and ongoing support through local help desks.

Aqon’s Contributions

Aqon’s contributions were instrumental in ensuring the successful implementation and ongoing support of the solution:

• Project Management: Aqon oversaw various aspects of the project, ensuring timely delivery and adherence to quality standards.

• Technical Expertise: Aqon provided technical guidance and support, addressing integration challenges and ensuring seamless data flow between systems.

• Stakeholder Management: Aqon facilitated communication and collaboration between Carrefour Indonesia, technology providers, and other stakeholders.

• Training and Support: Aqon assisted in training Carrefour Indonesia staff and suppliers on the new solution, ensuring smooth adoption and efficient utilization.

Client Benefits

By leveraging Aqon’s expertise, Carrefour Indonesia achieved significant improvements in its order-to-payment process:

• Efficiency: Up to 94% of invoices are now processed online, reducing manual effort and errors.

• Revenue Growth: The elimination of lost orders and reduction in empty shelves led to increased revenue.

• Faster Payments: The automated OTP process significantly reduced payment cycles, improving supplier relationships.

• Cost Savings: The elimination of paper and manual processes resulted in substantial cost savings.

• Compliance: The solution ensures compliance with tax regulations and GS1 standards.

• Visibility and Control: Real-time dashboards provide complete visibility and control over the OTP process.